SiteGround’s talented support team will not keep you waiting as they process more than 3,000 live chat support requests on an average each day! Their live chat support agents handle the following types of support related issues and queries:
24/7 General Inquiries & Pre-Sales Chat Support
24/7 Advanced Technical Assistance Chat Support
24/7 Payment & Billing Assistance Chat Support
Common Help Offered By SiteGround Live Chat Support Service
SiteGround has implemented proprietary in-house support systems for load balancing and faster issue tracking of all the incoming requests for their live chat support agents. In order to save the time of their customer, SiteGround overstaffs all of their shifts with always someone out there to attend the online chat so that the customers don’t have to wait (usually for a few seconds) for the next available live chat agent. The primary goal is to offer super fast and excellent live chat support service for several crucial hosting issues.
Fastest Issue Resolution Time via SiteGround’s Live Chat Support Service
Time Taken For First Response ≅ Instant Reply (24/7)
How To Access The SiteGround Live Chat Support?
Getting SiteGround’s support via live chat is quite easy by following the simple steps given below:
1. Firstly, Go To SiteGround Website to fetch their live chat support.
2. Click on the Help icon from the top menu from where you can either click on Log in for Support (if you already have a hosting account with SiteGround) or can click on Sales Chat (under Need an Account section).
3. Log into your SiteGround account and then enter your credentials.
4. Choose the account issues.
5. Kindly choose the SiteGround Live Chat option (Recommended support option) when you are asked for the type of SiteGround support you wish to go with.
6. A new live chat window will instantly open on your computer screen or mobile screen.
7. A SiteGround live chat agent from their technical support team will be able to connect with you and will help you out with your concerned account issues.
How to Contact a Live Chat Support Supervisor?
If at any moment you feel that you aren’t satisfied with the live chat support service offered, you can have an option to escalate your request/issue to a live chat support supervisor. As a SiteGround customer, you can always rate the live chat agent’s conversation with you at the end of the chat. This way you can tell the SiteGround support team about how well your issue was resolved by their support representative and you are even given an option to provide feedback (if any).
Thus, this will help SiteGround’s support team a lot to further improve their already amazing super fast live chat support. If you are unsatisfied with the level of customer support via live chat you are getting from an operator during an online chat:
1. You can always request the live chat operator to escalate your issue to a supervisor during the chat session.
2. If you realize that the outcome at the end of the support chat is not satisfactory, you can choose to give it a negative rating. Live Chats that are usually given a negative rating/feedback will immediately provide you with an option to reconnect and start chatting with the support supervisor on shift. Also, you might be contacted by a support supervisor later once your negative feedback has been reviewed.
3. If you are still not really satisfied with the support quality you got during the live chat, you can also file a formal complaint regarding the same so that the SiteGround support team looks into your matter seriously and with priority.
SiteGround’s New Live Chat Interface Features
1. Pretty, personal and user-friendly design with chat operator bio.
2. Mobile devices compatible user interface without the annoying scroll.
3. More efficient chat distribution system with superior chat quality.
4. Faster connection and instantaneous exchange of messages/information.
5. Integrated tools to help the chat operator to quickly diagnose and resolve problems.
Scope of SiteGround Chat Support & Tools Offered
The live chat support of SiteGround hosting is available 24/7/365 days. Their support team consists of more than 350 knowledgeable representatives who go through a solid 6-months training process before they even assist you via live chat or through other support channels. SiteGround also offers its customers a comprehensive Knowledge Base and tutorials (having 4,500+ regularly updated support related articles).
SiteGround customers can take advantage of their smart support-oriented Artificial Intelligence search tool which helps in finding the most relevant and appropriate instant answers to the hosting related queries. The customers are guaranteed to provide instant help for inquiries/questions regarding their web hosting platform along with various other custom features offered (includes everything from issues relating to web hosting software and hardware).
For further sales/technical assistance, please feel free to Contact SiteGround’s Live Chat Support (24/7/365 Days) for super-fast support with a heart